Hiring a Call center Agent/sales
Call;
054-3537346
054-4581398
Key Responsibilities:
Answer incoming calls and respond to customer’s emails.
Provide product and service information to customers
Management and resolve customer complaints.
Research required information using available resources.
Identify and escalate issues to supervisors.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources.
Process orders, forms, and application.
Recognize, document, and alert the management team of trends in customer calls.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Complete call logs and reports.
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