Customer Service Representative for Ecommerce digital marketing. In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.
Main Responsibilities:
Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
Assist clients on order-on-line
Deal with orders in the back office and liaise with logistics
Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships utilizing our CRM tools
Develop collaborative, positive working relationships with staff at our traditional boutiques
Assist customers with after-sales service issues
Be a primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence.
call;
0543537369
0561801398
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