Receptionist duties and responsibilities of the job
As the front office and often the first point of contact for external visitors, a Receptionist job description should include:
Diary management and management of meeting rooms
Possibly handling event coordination, both internally and externally
Handling queries and complaints via phone, email, and general correspondence
Greeting all visitors
Transferring calls as necessary
Possibly managing office supplies such as stationery, equipment and furniture
Performing ad-hoc administration duties
Maintaining office services as required (such as cleaners and maintenance companies)
Receiving and dispatching deliveries
Assisting with mail as required
Taking and ensuring messages are passed to the appropriate staff member on a timely basis
Assisting the HR team with recruitment, on-boarding and termination processes
Receptionist job qualifications and requirements
Some companies might want candidates who have previous clerical, administrative, or receptionist experience.
It is not mandatory to have a higher education degree to undertake a Receptionist role. However, the duties of a Receptionist should include:
Organizational skills
Attention to detail
Exceptional multitask
Excellent communication skills
Courteous
Strong customer service skills
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