Duties and responsibilities
– Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
– Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call centre “scripts” when handling different topics
– Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behaviour of the same
– Administer all issues and recommend efficiently resolution within the required timeframe
– Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement.
– Provide an optimal level of services to all customers through emails and manage all telephone communication with staff and customers; Perform all telephone tasks and providing callbacks and respond to all customers queries professionally
– Ability to organize and priorities duties throughout the day
– Completes call logs and call reports as necessary and updates them in the database
– Meet personal/team qualitative and quantitative targets
– Any other work assigned by the Line Manager(s)
– Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame.
Share cv to: alkaz.alghazi@gmail.com
Call: 054-3537346
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